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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Kelly Wilson

October 16, 2026

5 out of 5 rating by Kelly Wilson
"Joanie, at this office is so wonderful. She explains everything to me and has the "BEST" customer service skills of anyone I ever met. I could not do with out her!!"
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Joe with the Flow

October 5, 2026

5 out of 5 rating by Joe with the Flow
"I’ve had State Farm for several years now insuring everything from multiple cars to recreational vehicles. No one has been more helpful with maintaining my policies and understanding my coverage than JONI at this specific institution. She has always provided excellent customer service including calling to remind me when my bill is due and processing the payment personally or changing my limits when I need to quickly. I feel like I’m actually getting value for what I pay in insurance, and her vibrant attitude makes the whole transaction pleasant. I’ve also found Al, Nicole and Jordan helpful as well at times when she is helping other customers. The service here assures me I made the right decision insuring with them. That whole “like a good neighbor” thing is actually true here lol. Thanks Joni and team!"
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Terri Hankins

June 19, 2026

5 out of 5 rating by Terri Hankins
"Having a tree fall on my house and my family, including a dog, has been the most horrendous experience I believe I've been through. God bless Nicole and Joni for the guidance, professionalism, kindness, compassion and hard work that they have continuously provided for myself and my family during this process. Every time I walk in this State farm office and speak to either one of them, I believe my blood pressure drops tremendously 😁. They both deserve awards for the jobs they provide!!!"
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matthew armstrong

May 18, 2026

5 out of 5 rating by matthew armstrong
"Chris Hernandez State Farm is the best at Customer service. Forget about Jake, Nicole and Jordan will make it happen for you!"
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Candiace Williams

July 26, 2024

5 out of 5 rating by Candiace Williams
"I would highly recommend this local State Farm agency. Nicole has been an absolute delight to work with. What started as me looking for some new options for my mom, also brought me over to the company because of the excellent customer service. Nicole is patient and professional and made sure my mom and me understood every step in the process. Literally every discount we could apply, Nicole made sure we knew what was available to us. Insurance can be quite confusing but this has been the easiest process ever. Thank you Nicole and team! I look forward to my continued coverage."
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David Huegin

March 28, 2023

5 out of 5 rating by David Huegin
"Jordan was awesome. He thoroughly explained all of our auto insurance options and even homeowners insurance. My wife and I are now State Farm members. We are very happy about this. Great job State Farm and Jordan!!!"
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Joseph Dean

August 16, 2022

5 out of 5 rating by Joseph Dean
"Always very helpful when I come to see them"
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Ana B

April 12, 2022

5 out of 5 rating by Ana B
"I have been a client for years and decided to keep this agent even when I moved to another area. They are very professional and efficient. Every time I call I speak to a real person who is knowledgeable and helpful. I added my teenage daughters to my policy and they gave me the best rate. I highly recommend this agent to anyone looking for professionalism and great rates."
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Don Fayetteville

September 16, 2021

5 out of 5 rating by Don Fayetteville
"Chris and office staff Nicole are super folks to deal with."
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Justin Jackson

May 22, 2021

5 out of 5 rating by Justin Jackson
"This Chris Hernandez location is very professional; building ran by some very nice and well educated people. I’ve been a client under a policy with my father for many years now here at this location & Nicole is honestly the best. Very smart & bright individual about certain things, well-mannered and professional as well."
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lakeila thornton

October 31, 2020

4 out of 5 rating by lakeila thornton
"Fast and friendly service I've been with them for years."
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Gail Palmer

October 15, 2020

5 out of 5 rating by Gail Palmer
"The chris hernandez office is TOP notch!! They are always super friendly and know exactly what’s going on with everything!!!! I love my State Farm family!!"
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Taylor Hardiman (Taylor)

October 9, 2020

5 out of 5 rating by Taylor Hardiman (Taylor)
"Absolutely amazing! Chris Hernandez has provided nothing but quality and excellent service for me and my family for many years. The staff in office are so pleasant and thorough (not mention the office is spotless clean)!! I would definitely recommend visiting if you are in need of an amazing insurance agent who truly cares about people, and all of their needs. 10+ stars!!!!"
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Noah Joiner

October 9, 2020

5 out of 5 rating by Noah Joiner
"Chris Hernandez has been covering my family for years"
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Angel Joiner

October 9, 2020

5 out of 5 rating by Angel Joiner
"For the past 10 + years Chris Hernandez has provided me with impeccable customers service. His staff is always consistent, efficient and very pleasant via phone or in person. A HUGE praise to his office manager Mrs. Nicole, and the front desk receptionist Ms. Stephanie for being great at what they do! Thank you! I look forward to another 10+ years."
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Sammy Joe

October 9, 2020

5 out of 5 rating by Sammy Joe
"I LOVE MY AGENT! We've been with state farm for over 20+ yrs. Chris Hernandez office for the past 8+ yrs. I AM SO GLAD I SWITCHED AGENTS! This office has been extremely professional, knowledgeable and caring. They treat us like family! I'm always greeted with a pleasant voice over the phone, or a BIG smile when going into the office. Everyone in this office deserves a recognition award for being the BEST STAT FARM OFFICE EVER!!!!! They all go above and beyond for their clients. As long as Chris and the gang 😁 are around were rolling with them, for ALL our insurance needs."
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Donald Payne

October 9, 2020

5 out of 5 rating by Donald Payne
"For the past five years, I’ve received nothing but top notch service from this office. Whether in person or over the phone, the staff are always friendly and welcoming. I highly recommend visiting this location for all your insurance needs!"
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Jordan Horne

October 9, 2020

5 out of 5 rating by Jordan Horne
"I have been a client here since 2016 and trust State Farm with my auto, home, and life insurance. This office in particular is professional, friendly, and offers the very best service. Could not be more happy with my insurance agent and the team members at this office!"
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Andrea Hill

September 2, 2019

5 out of 5 rating by Andrea Hill
"Love Everyone there!"
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Herbert Washington

January 6, 2019

5 out of 5 rating by Herbert Washington
"Ok"
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Michelle Sharpee

August 23, 2017

5 out of 5 rating by Michelle Sharpee
"I have only been with this team for a day, but already I can tell this is the State Farm service I know, trust and love. It was the first time I have been in their office and everyone tried to help me! I was taken into Gail"s office where she was able to put things together for me. We were missing something, so she said she would call me back.... And she did working 20 minutes!!!

Chris called me from his home to welcome me into the State Farm family again. He was professional, personable, kind and definately someone I can trust! Feels great to have this level of service again!!!"
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The Burnt Peanut

March 5, 2017

2 out of 5 rating by The Burnt Peanut
"I have down graded my review to 2 stars because they have Terrible service now and people that work there are very rude. I would definitely take my business elsewhere."